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The Watch Company

Trusted Seller seit 2015
Mit Käuferschutz verkaufte Uhren: 2537

Ø 4,9 von 5 Sternen  |  Bewertungen: 1.814

Bewertungen im Detail 

Ø 4,9
Versand
Ø 4,9
Beschreibung
Ø 4,9
Kommunikation
98% der Käufer würden diesen Händler weiterempfehlen.

Das sagen Käufer über diesen Händler

Bestellung nicht abgeschlossen

Bewertung von Sanjay H. aus am 10. Januar 2022


Rolex Oyster Perpetual 36 Automatic Chronometer Coral Red Dial Unisex Watch - 126000-0007

Kommunikation

Kommentar des Käufers:

Terrilble and Unreliable company. I placed the order and they cancelled it because their boss decided not to sell to me. I was talking to them for almost one week before making the purchase. They increased the price right before I made the purchase but I made the purchase anyways. After they received my money they cancelled the order at the last minute. I wouldn't recommend anyone to purchase from this company the experience was horrible.

Kommentar des Händlers:

Thank you for taking the time to leave us a review. We apologize for the bad experience and for the inconvenience caused to you. We will take your feedback and strive to improve our services in the future. Thank you.

Älter als 30 Tage

Bewertung von Nicholas S. aus am 06. September 2021


Oris ...

Versand
Beschreibung
Kommunikation

Kommentar des Käufers:

Pictures of the watch made the dial appear grayish, although the description said black. I specifically asked buyer what color the dial was and they assured me it was black. Upon arrival, it was clearly brown. After several days they agreed to a refund, but refused to pay for shipping either way, so I am out $275 for shipping and duty.

Kommentar des Händlers:

Dear sir, it was unfortunate that the shade of black on this dial was not of the shade that you were looking for. To be fair, our listing accurately reflects the state of the watch and even Oris's own website stated black as the dial color for this model. We strive to improve and best serve our customer's every needs, but there are also times where the demands are beyond what we can offer. It's sad that we are not able to have an enjoyable dealing but we hope that you will find a nice watch soon. Please stay safe and have a pleasant weekend ahead, thank you.

Bestellung nicht abgeschlossen

Bewertung von Georg Toptas F. aus am 27. August 2021


Rolex ...

Kommunikation

Kommentar des Käufers:

First of all the answering was not exact. Second after pament 1 week they send me pictures of a complete scratched and damaged watch instead of sending a new unworn watch. Disappointed

Kommentar des Händlers:

Thank you for taking time to leave us a review. When we do the product check we found that the watch is not in perfect condition, though it is a new watch. We apologize for the inconvenience caused. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Bestellung nicht abgeschlossen

Bewertung von Stephan F. aus am 23. Februar 2021


NOMOS ...

Kommunikation

Kommentar des Käufers:

Very Bad Communication! And in the end, the watch could not be mailed because it needed to be repaired first. Advertised was a new watch. Very bad service, would never buy there again

Kommentar des Händlers:

We are very sorry that our service is not up to your expectation. All watches advertised as NEW is 100% brand new and every watch is checked by at least two of TWC staff and watch professionals to make sure the watch has no problem before shipment. In order to provide the best service to our customers we are sorry that we have to cancel the order and repair the watch first so as to make sure you receive a perfect watch. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Bestellung nicht abgeschlossen

Bewertung von Borja M. aus am 18. Februar 2021


Omega ...

Kommunikation

Kommentar des Käufers:

Ofrecen un reloj; responden con rapidez y diligencia; envían los documentos y luego resulta que estaba vendido. No lo tenían en existencias. Un chasco.

Kommentar des Händlers:

We are very sorry that our service is not up to your expectation. The watch was mistakenly sold out at our physical shop by other staff before the payment is done. We sincerely apologize for the inconvenience caused. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.

Bestellung nicht abgeschlossen

Bewertung von Laurent A. aus am 09. Oktober 2020


Hublot ...

Kommunikation

Kommentar des Käufers:

Ce vendeur m'a informé que la montre ne fonctionnait pas bien après l'achat

Kommentar des Händlers:

We are sorry that your shopping experience with TWC was not satisfying. We want to make sure our customers receive a watch with no problem so we check all watches before shipments. We are sorry that unfortunately we do not want you to receive a watch with problem so we had to cancel the order this time. We are able to preorder a new one for you so please feel free to let us know if you would like another new watch. We will keep working to provide better service and apologize again for any inconvenience caused. Thank you.