All About Watches

Kommentar des Käufers:

We negotiated a price, the dealer accepted an offer for the watch and before I had chance to pay, the order was cancelled (by them). No chance was given to amend the offer and no explanation offered. Very disappointing.

Kommentar des Käufers:

Kauf kam nach Bezahlung nicht zustande, da die Uhr nicht mehr verfügbar war. Sehr ärgerlich.

Kommentar des Käufers:

Die auszugsweisen Originalzitate des Händlers verdeutlichen das „serviceorientierte“ Verkaufsgebaren: 1. Antwort auf Kaufanfrage: „Die "Olympus" wurde in unserem Haus geprüft und gewartet, die Uhr ist technisch und optisch in einem schönen Erhaltungszustand. Ampitude und Gangwerte sind im Toleranzbereich.“ 2. Nachricht kurz nach Kauf und Zahlung: „Nachdem ich gestern Ihre Breitling für den Versand vorbereiten wollte, ist mir bei der Endkontrolle aufgefallen, dass die Uhr keine sehr guten Gangwerte hat. Die Amplitude ist zu niedrig.“ 3. Nachricht vor Versand: „Ihre Breitling ist soweit fertig. Das Uhrwerk wurde gereinigt und einreguliert.“ 4. Antwort nachdem die Uhr im Uhrenbeweger ständig stehenbleibt: „Mist!! Entweder wir machen den kauf Rückgängig, oder wir geben Sie nochmal dem Uhrmacher.Wir haben ja auch Garantie!“ 5. Antwort nach der Bitte um Reparatur innerhalb der Widerrufsfrist bzw. gem. 1-jähriger Händlergarantie: „Schicken Sie mir die Uhr, und ich kümmere mich drum. Sie erwarten doch bitte nicht, dass ich den Versand organisiere, oder?“ 6. Antwort auf Hinweis, dass Zahlung des Rückversands bei Mängeln gesetzliche Händlerpflicht: „Wird es Ihnen nicht auch zu anstrengend? Geben Sie die Uhr zurück! Sie finden bestimmt einen andere, funktionstüchtige Uhr.“ Fazit: Widerruf des Kaufvertrags und Rückgabe der Uhr denn seriös geht anders…..

Kommentar des Käufers:

I had bad experience. The item did not match the description. The seller didn't admit the mistake at first. He then made himself available, collected the item at his expense and C24 refunded the full amount paid.

Kommentar des Käufers:

Die Uhr war leider nicht wie beschrieben „ungetragen“ sie wurde bereits am Gehäuse repariert. Tiefe Kratzer mit Neuem stahl verfüllt und schlecht poliert. Die Bilder in der Anzeige zeigten eine andere Uhr (selbes model, zu erkennen an der Stellung der Aufzugskrone) Der Preis war dennoch sehr fair. Die Uhr läuft genau und mein Haus Juwelier konnte Sie an den reparierten Stellen nachpolieren so dass die Beschädigungen nicht mehr auffallen.. Dennoch sehr schade weil es wieder 200€ gekostet hat. Bei der Uhr fehlen Kettenglieder. Auf Nachfrage beim Verkäufer ob er mir noch eins besorgen/verkaufen könnte gab es nach einer Woche keinerlei Rückmeldung. Kommunikation also nicht gut. Beschreibung fehlerhaft. Behalte die Uhr nur weil der Preis ok war. Verkäufer ist Nicht zwingend weiter zu empfehlen. Schade, Hatte anderes über den Händler gehört!!

Kommentar des Käufers:

The watch is not 100% brand new as described. The facture doesn’t have any seal on it. They stopped to talk with me from the moment I said the watch is not 100% new

Kommentar des Käufers:

Purchased an IWC BP Ref. nr. 5009-12 from 2016 - NEW -. Sadly the watch was not delivered with the correct specs for this model, but the dealer would not acknowledge this.

Kommentar des Käufers:

Accepted my offer and my payment, after many days of trying to pay on other forums and directly on their website, which was broken, and then they sold the watch to another buyer at a higher price. Very disappointing, never had such an experience in 20 years of buying and selling watches.

Kommentar des Käufers:

At first my experience with the dealer was good, with online conversations that were friendly and helpful. He offered a reduced price, given we were on the brink of the Covid economic collapse and I was unsure of my decision. However, once I'd accepted his offer and made my payment, service levels dropped dramatically. On showing a friend the photos, excited that I'd made the purchase, I noticed that the hands did not appear in the photographs to be the signature 'steel blue' so famously Breguet. So I wrote very politely to the dealer to ask him to confirm that the hands were 'steell blue'. He didn't answer. I wrote again. He didn't answer. So, noticing that the item hadn't shipped yet and keen to know this fact before it was shipped, I wrote asking him - again v politely - if he could be kind enough to answer within an hour and give me some reassurance. I hadn't bought from Chrono24 before and was beginning to get anxious that the watch was genuinely a Breguet. He wrote a v rude email back to me: "Why buy a watch when you are not sure ???? I don't know what to say! The hands are blue! Just send the watch back if you think it is not original! ... I think that's a little outrageous.... Just send the watch back!" I was shocked at his response. As it happened, he only replied AFTER the watch had shipped and when I received it, the hands were NOT blue, they are black. I had bought it as a birthday gift for my wife and fortunately she is a GIA Gemmologist who confirmed the watch is authentically Breguet and while she was delighted with the gift, she was disappointed all the same not to have the signature 'steel blue' hands. What upset her more though, being a collector and cognisant of what erodes the value of a collector's watch, is that the watch did not come in its original box - which was promised in the advert, along with the original papers. It has a deployant clasp and so would definitely have come in a tall box to accommodate that. It did not. Instead it arrived in a hand-adapted sunglasses case, fastened around a piece of sponge, accompanied by the outer packaging that the box was once in but obviously lost. I couldn't even give her the watch in the box that came with it because it did NOT even fit! He sent it with the watch/sunglasses case BUT it was empty. Even the original Breguet watch papers didn't fit into it. Sadly my wife now doesn't have a Breguet watch box to keep her birthday watch in - hugely disappointing. I of course let the dealer know that the watch had been delivered, but instead of into our hands, left on our house's doorstep, which is clearly visible from the pavement and roadside! Meanwhile, instead of waiting for me to press the button to confirm delivery, the Chrono24 site reflected that it had been delivered!! This is not the impression I had of the 'secure process'. On the site, I read that I can be reassured because the watch would be delivered to me personally, on a 'sign for' basis, and required me to click confirmation on the site that the package had been received and was untampered with - and until I did that, the package would not be deemed to have been delivered and my payment would not be released to the dealer. If I had known the package would be left on my doorstep on an open road, unsigned for and the delivery confirmed online without my intervention, I probably would not have made the purchase. However I understand that, by the time of delivery, we were in the Covid situation and that for that reason, the courier had probably not followed agreed protocols. At least we got the watch safely. But after this experience, the point I cannot accept is that the dealer did not tell the truth about the watch coming in the original Breguet box, with its beautiful lettering, and a fitting way for my wife to treasure it when not wearing it. This is a loss. I had ONLY considered watches that came with their original boxes and original paperwork, so this one wouldn't have been in my consideration set. A shame to be so let down. Will I buy from Chrono24 again? I'd want to - but it depends how this box issue is resolved. I can only wait - and hope that other customers, especially those considering this dealer, are alterted.

Kommentar des Käufers:

Received rhe watch as described but the watch wasn’t working properly, running too fast.. Wrote the dealer 2 times but never fot back to me.