The Watch Company
Ø 4,4 von 5 Sternen | Bewertungen: 2802
Bewertungen im Detail
| Ø 4,5 | Versand |
|---|---|
| Ø 4,5 | Beschreibung |
| Ø 4,3 | Kommunikation |
Das sagen Käufer über diesen Händler
Älter als 30 Tage
Bewertung von Hatem S. aus am 29. September 2023
Franck Muller ...
Kommentar des Händlers:
Thank you so much for taking the time to leave us a review. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Terrence Y. aus am 31. Mai 2023
Grand Seiko ...
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Kommentar des Käufers:
Item was good but the photos did not show the scratches on the bezel. Also, seller took one week before starting the shipping process. Item shipped from Hong Kong, not Japan, which wasn't a big deal but was not mentioned prior to sale. Overall, the watch was good value and the item was packaged well, but certain details should have been included and shipping could have started sooner.
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von James R. aus am 06. April 2023
Omega ...
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Kommentar des Käufers:
Great watch and price. Shipping was slow and had to chase on messaging.
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bestellung nicht abgeschlossen
Bewertung von Wojciech R. aus am 27. Januar 2023
Montblanc ...
Kommentar des Käufers:
Nierzetelny sprzedawca, wprowadza w błąd.
Kommentar des Händlers:
Thank you so much for taking the time to leave us a feedback. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bestellung nicht abgeschlossen
Bewertung von Jacob Herrera J. aus am 04. Januar 2023
Tudor ...
Kommentar des Käufers:
Canceled order and posted the exact watch for more expensive.
Kommentar des Händlers:
Thank you so much for taking the time to leave us a feedback. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Mike P. aus am 25. November 2022
Omega ...
Kommentar des Käufers:
Shipping and payment processing were quick and smooth. But as soon as i placed the order, they disclosed additional information that there were small and minor scratch even though the description said new unworn no sign of wear. That’s misleading, especially after many days of picking and choosing the watch of choice. Also, their correspondence stated the watch comes with a5 year international warranty. After receiving the watch, they disclosed they bought their watch from authorized dealer and that warranty will be honored in Japan. they are not sure in other countries. Hence the international part in their statement is NOT correct. Not honest and upfront like the other sellers.
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Kent E. aus am 16. Oktober 2022
NOMOS ...
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Kommentar des Käufers:
I placed an order and gave my address, a post office box. They e-mailed me that it had to be a street address so I gave them that address and told them IF they send it by carrier to use my street address which they had . They sent it to the post office with my street address. Since my post office only uses addresses with box numbers the package was lost and marked "return to sender". After a lot of effort on my part I was able to find the package before it was returned. In total it took about 30 days to receive the item. The dealer and shipping company needs to read the correspondence sent to them and follow it!
Bewertung von Karen A. aus am 12. Oktober 2022
Montblanc ...
Kommentar des Käufers:
I requested the item to be shipped on a specific date so it would arrive on time for me to personally pick it up. The dealer disregarded my requests and sent the package as soon as they could so they could charge for their timepiece. Chronos24 advised that the guarantee may also be invalid AFTER I made the purchase, so I think that was a bit dishonest
Bestellung nicht abgeschlossen
Bewertung von Ryan P. aus am 15. September 2022
Seiko ...
Kommentar des Käufers:
Dealer attempted to sell watch but found it was not in the condition they advertised. At least I received my money back in a timely fashion.
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Tomohiko G. aus am 06. September 2022
TAG Heuer ...
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Kommentar des Käufers:
時計の革ベルトの色が写真と実物では大分異なっていた。 実物と異なる場合がありますと説明書きはあるものの、革ベルトの場合はその色合いや風合いが商品価値の重要な要素にないうるため、実際の商品画像で説明すべき、もしくは、事前に説明があるべきと思いました。実際、商品が届いて時計を見たときは少しがっかりしてしまいました。 また、後から商品保障の期限が2017年までとの説明があり、その分のディスカウントオファーがありました。 商談合意してから発送まで少し時間がかかりました。
Kommentar des Händlers:
ご評価いただき、誠にありがとうございます。また、貴重なご意見をいただき、感謝いたします。今後の改善のために役立たせていただきますので、何卒よろしくお願いいたします。
Bestellung nicht abgeschlossen
Bewertung von Laurentiu V. aus am 16. Mai 2022
Omega ...
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Kommentar des Käufers:
-
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Bestellung nicht abgeschlossen
Bewertung von Alex B. aus am 18. März 2022
Omega ...
Kommentar des Käufers:
Watch was damaged, not unworn/new. Wasted AU$300 in forex fees for nothing. Waste of time. Dealers should get their listings right.
Kommentar des Händlers:
We are very sorry for the experience that you had with us and that our service was not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von YA. aus am 15. Februar 2022
NOMOS ...
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Kommentar des Käufers:
Ok dealer. Shipping took longer than I thought. Got the watch for a decent price though
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Bee L. aus am 06. Februar 2022
TAG Heuer ...
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Kommentar des Käufers:
Took them some time to send the watch but all was good.
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Dato Malaysia. aus am 06. Februar 2022
TAG Heuer ...
Käufer empfiehlt Händler weiter
Kommentar des Käufers:
They were able to point out on the smallest dot damage on the watch. Very professional.
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Bewertung von Daniel B. aus am 18. Januar 2022
TAG Heuer ...
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Kommentar des Käufers:
Die original Schachtel der Uhr war defekt,
Kommentar des Händlers:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Guido M. aus am 10. Januar 2022
Omega ...
Kommentar des Käufers:
L'orologio non è arrivato con le condizioni espresse dal venditore, ovvero non aveva scatola e documenti originali, Nel dubbio che potesse essere un clone ho restituito l'orologio.
Bestellung nicht abgeschlossen
Bewertung von Julie J. aus am 24. September 2021
Omega ...
Kommentar des Käufers:
Dealer was quite slow to communicate. Around five days after purchasing I had to query why it hadn’t been shipped. At least they were honest at that point and told me they’d found it had been scratched. I would have preferred quicker communication.
Kommentar des Händlers:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bewertung von Rob B. aus am 23. August 2021
Omega ...
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Kommentar des Käufers:
Sending by UPS was a disaster, disorganised, misinformation, conflicting information, overcharged with additional incorrect costs, that has to be corrected afterwards, that will cost a lot of time and effort , the utmost unprofessional dilevery company I ever experienced in my life! This was my first and it will be also my last experience with UPS, never again I will use their services The package with the watch send by TWC was perfect!
Kommentar des Händlers:
Dear customer, thank you for the feedback and compliments. We will explore other shipping methods internally and hopefully find a company that is able to provide better delivery services to Netherlands. We look forward to serving you next time!
Bestellung nicht abgeschlossen
Bewertung von Kate L. aus am 14. August 2021
Michael Kors ...
Kommentar des Käufers:
Я оплатила заказ, дилер подтвердил наличие и отличное состояние, потом началась переписка, ой сегодня мы не отправим, ой там царапина, мы закажем новые, ой новые мы не можем заказать, можем отправить с царапиной, можем сделать скидку, нужно ещё пчть дней, отправим состояние отличное все работает, ой не можем отправить там при осмотре ещё и заводная корона сломана, короче заказ отменён, жду возврата денег
Bestellung nicht abgeschlossen
Bewertung von 英鈞 徐. aus am 06. August 2021
Omega ...
Kommentar des Käufers:
😀
Kommentar des Händlers:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Bestellung nicht abgeschlossen
Bewertung von George L. aus am 31. Mai 2021
Omega ...
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Kommentar des Käufers:
Seller definitely serious (I did not go through with the purchase). But very very rigid (responses to requests are consistently negative... which does not leave a topissime impression.) Apart from this, responds very quickly (but always negatively!) Vendeur certainement sérieux (je ne suis pas allé au bout de l’achat). Mais très très rigide (les réponses aux demandes sont systématiquement négative... ce qui ne laisse pas une impression topissime.) Mis à part ceci, répond très rapidement (mais toujours négativement!)
Kommentar des Händlers:
Thank you so much for taking the time to leave an excellent rating and review. We are very sorry that our service is not up to your expectation. The requests you were asking were unfortunately impossible for us to meet. We will take your feedback and strive to improve our services in the future. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Bestellung nicht abgeschlossen
Bewertung von Chris D. aus am 07. Mai 2021
Seiko ...
Kommentar des Käufers:
The watch was already paid for, the package was on the brink of being sent. Last minute my order was cancelled because the watch was found to be malfunctioning. Outside of this unfortunate news the communication was good, but I am still disappointed that the malfunctions were found so late.
Kommentar des Händlers:
We are very sorry that our service is not up to your expectation. We conduct final watch check to make sure every watches are in good function before we ship out the watches to customers. We do not want to send any defective watches to customer so we had to cancel the order this time. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.
Bestellung nicht abgeschlossen
Bewertung von Florent P. aus am 07. Mai 2021
Bell & Ross ...
Kommentar des Käufers:
Le vendeur vous indique que les photos sur l’annonce sont celles de la montre vendue et vous informe une fois l’achat effectué qu’il manque un élément du set. Au mieux un manque de professionnalisme et une perte de temps pour tout le monde!
Kommentar des Händlers:
We are very sorry that our service is not up to your expectation. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.
Bewertung von mitsuhiro s. aus am 31. März 2021
Breitling ...
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Kommentar des Käufers:
-
Kommentar des Händlers:
この度はご購入いただきまして誠にありがとうございます。これからも更なるサービスの向上を目指し、努力して参りたいと存じます。今後ともThe Watch Companyをご愛顧賜りますよう宜しくお願い申し上げます。
Bewertung von Hamad A. aus am 11. Mai 2020
Jaquet-Droz ...
Käufer empfiehlt Händler weiter
Kommentar des Käufers:
-
Kommentar des Händlers:
Thank you so much for purchasing. We are looking forward to serving you next time!
Bewertung von Anabel S. aus am 03. Februar 2020
Tissot ...
Kommentar des Käufers:
Estuve muchos días esperando el producto y sin comunicación con el vendedor. Por suerte el equipo de Chrono24 fue quien me mantuvo informada
Kommentar des Händlers:
We are sorry that your shopping experience with TWC was not satisfying. Sometimes parcel might be hold by the customs in destination country that take few days for them to process. We will keep working to provide better communication and apologize again for any inconvenience caused.
Bewertung von Paul aus am 27. April 2019
Hamilton ...
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Kommentar des Käufers:
-
Bewertung von Claudio A. aus am 06. August 2018
Seiko ...
Kommentar des Käufers:
Nella scatola non c'è la maglia in più per poter allargare il cinturino!!!
Bewertung von Tian Ho L. aus am 30. Juli 2018
Tudor ...
Kommentar des Käufers:
Slow to respond and shipment keep delaying. Receive items after delivery date due to no stock on hand and then awaiting full box set. Need repeated reminders before delivery.
Kommentar des Käufers:
They were replying sometimes after many days. Also, I waited 23 days to receive my watch.